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Tranny International has a no-nonsense no-quibbles returns policy.
The European Consumer Protection (Distance Selling) Regulations 2000 say that you have the right to cancel an order without giving a reason within 7 days.
On Tranny International, you can cancel an order within 7 days for a full refund. If your order has already been despatched when we receive your cancellation, we will deduct the cost of shipping from your refund.
You may exchange unused and unopened products within 14 days for alternative items.
Unless items are defective, you return them to us at your expense. Alternatively, you may arrange for us to collect the goods from you, but a deduction will be made from the refund to cover the direct cost of collecting the goods.
We only exchange or refund anything with the exception of cosmetics, shapewear and lingerie as long as it's intact with tags and not damaged.
The Tranny International Difference
You may exchange products for any reasons for up to 14 days after purchase as long as your products are unused and unopened.
If you have ordered something by mistake, or simply decide that you don't want it, you may return it to us at your expense for a replacement within 14 days.
Defective Items
If the product is defective, please give a full description of the fault and return it in its original box with all manuals and accessories for a full refund or replacement within 30 days.
We are happy to pay the cost of returning faulty items to us.
All returned products are tested and will be sent back to you if they are working.
Please thoroughly clean all returned defective products and wrap them securely in a plastic bag.
Refunds
The European Consumer Protection (Distance Selling) Regulations 2000 require us to say that your money will be returned within 30 days of cancellation, and it will be. In practice, it will be much quicker - within seven days of us receiving your returned product or us arranging to collect it from you.
To return an item
It is always best to contact us in advance of a return.
Please enclose a note giving the reason for the return, wrap the package securely and send it to the address below.
You must ensure that you can obtain proof of receipt to us, as proof of despatch is not sufficient to ensure items are returned. We prefer to sign for items that are returned.
If you are returning an item because it is defective, or because of a mistake on our part, we will be happy to refund the cost of returning it to us.
TINT (Returns Department)
45A Epsom Road
Croydon
Surrey
CR0 4NB
United Kingdom
This returns policy does not affect your statutory rights.
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